| | Section I – The Q Staff | If not QGRC please advise referral |
| I1 | Why are staff parking in the trainer car park. We are jammed in with trailers restricting ventilation and space. They can park behind the catching pen at the Q2. Get out! | Now addressed. Only Grounds staff should be parking in the single bays. updated 20Mar2026 Asked for staff to move, club will address. Updated 12Mar2026 |
| I2 | Staff Uniforms, what do the different shirts Mean? “Staff” beige/Maroon, Black, HiVis and some wear casual non logo. Shouldn’t everyone have a “Staff” Shirt? | Not all staff are required to wear a uniform. Customer facing staff and racing staff are required to wear a uniform. Updaeed 20Mar2026 |
| I3 | What is the Staff retention percentage rate? | 12 months 34.1% updated 20Mar2026 |
| I4 | How many staff do you need? I counted 12 staff in the kennel block and still had to ask, and wait, to get my dog out to go home. | Many of these staff would be on training shifts. Now that we have been operating for 9 months or so we are looking at identifying efficiencies across the board. Updated 20Mar2026 |
| I5 | I cannot identify any staff, If I have a problem, its, That chick with the dark hair…? You can identify us; we need to be able to identify you. It’s not always bad, sometimes I would like to thank a staff member for their help. | Looking at name badge/patch options for staff. Updated 12Mar2026 |
| I6 | Should be a board on the wall to say who is the supervisor with photos. They do it a Maccas. | This idea was accepted and will be adopted. Updated 12Mar2026 |
| I7 | When will staff get handlers licences as per the GARs to catch and handle to be accountable or resign. | QRIC have been requested to provide advice. Updated 20Mar2026 |
| I8 | Why are staff clocking on two hours prior to kennelling to be paid for standing around? Is there an issue understanding a 24-hour clock? | Provide more information and examples? QGRC believe this to be factually incorrect. Updated 20Mar2026 |
| I9 | Why is one of our best lure drivers a Race Day manager? But we continue to persist with 1 of the worst lure drivers against hundreds of complaints? | The club has not received any complaints regarding lure drivers. Please contact the club with your concerns updated 20Mar2026 |
| I10 | Can a copy of all staff procedures in the kennel blocks be available for trainers to view and eliminate confusion between instructions given by separate staff on different days? | Please provide examples. Is this a request for a kennelling process checklist? Updated 20Mar2026 |
| I11 | What is the standard for new staff hires? Do we take anyone who just show’s up? What documented training is given to each staff at each area? | QGRC training processes are extensive and every new staff member must go through the training process. Updated 20Mar2026 |
| I12 | Have staff received the training demanded by the Q Investigation by Ainsworth after the Brisbane Cup abandonment? | Track Staff have started a training program. Updated 12Mar2026 |
| I13 | How much are we paying for staff to maintain the landscaping outside of the immediate track area. RQ planned this, they should pay for it. | 2 Staff – FTE updated 20Mar2026 |
| I14 | Three is a speed limit sign, but why are staff zooming around in their little agriculture vehicles? Why are they driving around anyway during a race day? Shouldn’t they be doing their job? If not, they are not required? | Noted – QGRC will address. Updated 20Mar2026 |
| I15 | Is there a list of all the staff saying who they are and what they do? It seems like we have so many “management” staff walking around. Do we really need them all? | Noted – the club will provide some information in a newsletter in the coming few weeks. updated 20Mar2026 Wall photos and positions to be put into kennel block. Updated 12Mar2026 |
| I16 | If your employees are not in a “staff” uniform, they must be off duty and have no rights to walk in any restricted area, or give me instructions. | Noted and accepted. Updated 12Mar2026 |
| I17 | Staff in training should be identifiable as “in Training” on their uniforms. It’s frustrating to ask for something and they can’t help. | Idea accepted and will be adopted. Updated 12Mar2026 |
| I18 | One year since the Q opened. Will the club be doing something for the full week or just the Thursday night favourites, and ignore the Provincial and Straight race days? Maybe just a BBQ or a free food (value of $50) voucher for each member? | There is no plan to offer free food or voucher on the Q’s Birthday. Updated 20Mar2026 |